Return & Refund Policy
Eligibility Criteria for Returns
Timeframe: Products must be returned within 3 days of delivery.
Condition: Products must be unopened, unused, and in their original packaging.
Products eligible for return must be unopened, unused, and in their original packaging. We cannot accept returns for products that have been opened, used, or altered in any way .
Non-returnable Items:
Opened or used products.
Products damaged due to misuse or improper storage.
Products without original packaging or tampered seals.
Return Process
Initiate Return: Customers need to submit a return request to our customer service team for approval.
Approval: Once the request is approved, a reverse pickup will be arranged at the specified location.
Quality Check: Upon receipt, the product will undergo quality inspection.
Credit/Refund Issuance: If the product passes inspection, store credit or a refund will be processed.
Required Information for Returns
Order number
Brief explanation for the return
Return Shipping
Shipping Policy
Shipping Timelines
Processing Time: Orders are typically processed within 1-2 business days.
Delivery Time: Estimated delivery time ranges from 3-7 business days, depending on the shipping location.
Product Return Process
Physical Products: Follow the return policy outlined above.
Digital Products: Digital products are generally non-returnable unless there is a defect or error in delivery.
Order Tracking
Customers will receive a tracking number via email once their order has shipped. This can be used to monitor the delivery status.
Refund/Cancellation Policy
Refund and Cancellation Guidelines
Cancellation Requests: Customers may cancel their order within 24 hours of placement for a full refund. After this period, cancellations may not be accepted.
Refund Timeline:
Refunds will be processed within 2-3 business days after the return is approved.
Refunds may take an additional 2-3 business days to reflect in the customer’s account depending on their bank.
Eligibility Criteria for Refunds
Products must comply with the return eligibility criteria mentioned above.
For defective or incorrect items, customers must contact us within 3 days of receipt.
Non-Refundable/Cancellation Cases
Opened or used products.
Products damaged due to misuse or improper storage.
Digital products once delivered (unless defective).
Orders canceled after 24 hours of placement.
For any questions or further assistance, please contact our customer service team.
Refund Process
Once we receive and inspect the returned product, we will notify you via email. If the return is approved, a refund will be processed to your original payment method. Refunds may take 2 to 3 business days to appear in your account, depending on your bank or payment provider. If the refund is delayed, please contact your bank or payment provider for further assistance.